Frequently Asked Questions (FAQ)
General Questions
Q: What is Acrylic Robotics?
A: Acrylic Robotics is an innovative company that blends art and technology to create unique, high-quality robotic paintings. Our mission is to democratize access to beautiful artwork by leveraging advanced robotics.
Ordering
Q: How do I place an order?
A: To place an order, browse our online store, select the artwork you wish to purchase, and click 'Add to Cart' or ‘Buy Now. Once you’ve finished shopping, proceed to checkout and follow the on-screen instructions to complete your purchase.
Q: Can I customize an artwork?
A: We do not offer customization at this time, but many of our pieces have color variations.
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express). All transactions are secure and encrypted.Shipping
Q: Do you ship internationally?
A: Yes, we ship North America and Europe wide. Shipping costs and delivery times will vary based on your location.
Q: How long will it take to receive my order?
A: Orders are typically processed within 2-3 weeks of purchase. Delivery times vary depending on your location and the shipping method selected. You will receive a tracking number once your order has shipped.Returns and Exchanges
Q: What is your return policy?
A: Due to the unique nature of our artwork, all sales are final. We take great pride in our work and ensure every item meets our high standards of quality. If you have any questions before making a purchase, our customer service team is here to assist you and can be contacted at team@acrylicrobotics.ca.
Artwork and Products
Q: Are the artworks original?
A: Yes, each piece is an original artwork designed by an artist and painted by a robot, ensuring a unique and high-quality result.
Q: How do I care for my artwork?
A: To care for your artwork, avoid direct sunlight, high humidity, and temperature fluctuations. Dust the surface gently with a soft, dry cloth.
Technical Support
Q: What if I encounter an issue with my order?
A: If you experience any issues with your order, please contact our customer service team immediately at team@acrylicrobotics.ca. We are here to help resolve any problems and ensure you are satisfied with your purchase.
Q: How can I contact customer service?
A: You can reach our customer service team by email at team@acrylicrobotics.com. Our support hours are Monday to Friday, 9 AM to 5 PM (EST).
Feedback and Reviews
Q: How can I provide feedback on my purchase?
A: We value your feedback! After your purchase, you will receive a follow-up email with a link to our feedback form. You can also contact us directly with any comments or suggestions.